FAQ
Frequently Asked Questions
🛒 Ordering
Q: Can I place an order online?
Yes! All our products are available for purchase directly through our website. If you need a formal quote, contact us and we’ll arrange it within 24 hours.
Q: Do you accept purchase orders from schools or government departments?
Yes — we welcome orders from schools, councils, and other registered organisations. Email your purchase order to sales@olimpico.com.au and our team will process it promptly.
📦 Shipping & Delivery
Q: How long will it take to receive my order?
Delivery generally takes 7 to 14 business days. Custom and made-to-order items may take longer. Please contact us if you have a specific deadline.
Q: How do I track my order?
Once dispatched, you’ll receive a tracking number. Note: some couriers issue tracking numbers before pickup, so allow 24–48 hours for updates.
Q: Can I request express shipping?
In most cases, yes — but please contact us before placing your order to confirm availability and additional charges.
🔁 Returns & Exchanges
Q: Can I return an item?
Yes, but you must notify us within 7 days of receiving your goods. Products must be returned in unused, original condition. Restocking fees may apply for change-of-mind or incorrect purchases. See our Refund Policy for full details.
Q: Do you accept returns for custom-made items?
No — custom or made-to-order items cannot be returned unless faulty or damaged upon delivery.
💳 Payments
Q: What payment methods do you accept?
We accept Visa, Mastercard, PayPal, direct deposit, and purchase orders (for approve
